The service recorded a 100% customer happiness index, confirming satisfaction with ease of procedures, speed of response, and quality of technical support, and reflecting the municipality’s commitment to applying the highest standards of excellence in government service delivery.
Total revenues reached AED 1.5 million in 2025, collected from 33 services provided by the municipality through the “Aamer” service, reinforcing the efficiency of digital transformation and linking service quality with financial performance.
According to the statistics, a total of 1,685 transactions (paid and free) were completed, while 974 calls were received through the contact center, and 570 customers were assisted via web chat and digital support platforms, reflecting the effectiveness of multiple communication channels.
The municipality confirmed that these results reflect the success of its business continuity strategy.